Doesn’t Have A Mortgage, Or A Clue
I am a receptionist at a local mortgage company. Answering the phones is always a bit of a minefield. This happened to me this morning.
Me: “Good morning, this is [Company]!”
Caller: *Angrily* “Who is this?”
Me: “This is [Company].”
Caller: *Angrier* “I don’t have a mortgage!”
Me: “Oh, were you calling to talk to one of our loan officers?”
Caller: “I’m not selling my house! Why did you call me?!”
Me: “Well, ma’am, you called us. Were you trying to speak to anyone in particular or did anyone call you from this number?”
Caller: “No!”
Me: “Well, have a great day!”
Caller: “No!” *Hangs up*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.