Doesn’t Have A Carer In The World

, , , , | Right | September 25, 2018

(I take calls for people who want to self-refer or refer others for a package of care. We deal mostly with elderly people who would like carers to come into their own homes. We also do carer assessments for people who need support looking after loved ones. This call comes from a professional physiotherapist.)

Me: “Good morning. [My Name] speaking; how can I help?”

Physio: “I’d like to make two referrals for carer assessments, please?”

Me: “I can certainly do that for you; can I take your name?”

Physio: *gives name*

Me: “Okay, thank you. Could I please have the name of the first person you’re wanting to refer?”

Physio: “Oh, well, I don’t actually know her name. “

Me: “I see. Do you perhaps have her address or date of birth?”

Physio: “No, but I know her husband’s name.”

Me: “Unfortunately, we need the details of the person you’re wanting to refer. How about the second person? Do you have their details?”

Physio: “I don’t… So, you can’t do anything?”

Me: “Unfortunately not. We take calls for the whole of London, so trying to find two people without a name or address is likely to be very difficult.”

Physio: “Okay, well, thank you. I’ll go and find out their details.” *hangs up*

(I don’t know what she thought she was going to get from me without any information on the carers. This woman was a physiotherapist, so was no doubt very medically educated… but obviously lacked common sense!)

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