Doesn’t Get How This “Pays For Goods” Thing Works

, , , , | Right | July 3, 2018

(At the grocery store where I work, when someone has any type of coupon, including the “get this item for free” coupon, we have to scan the item that the coupon is for before applying the coupon, so it doesn’t look like people are stealing the items or the store is giving away free or reduced-cost items. In the three years I’ve been there, no one has questioned this… Until today.)

Customer: “Oh, I have some coupons for some items.”

Me: *scans items with coupons and applies coupons until the end of the transaction* “Anything else?”

Customer: “Nope, that’s everything.”

Me: “Your total comes to [total].”

Customer: “Wait a second. Why did you enter the products? I thought I got them for free, or for reduced price. Why do I still have to pay?”

Me: “You did get the coupons, but you still need to pay for your other groceries. I have to scan the item and manually apply the coupon. See where it says, ‘coupon,’ underneath the items?”

Customer’s Husband: “Honey, she’s right. See where the coupons are applied? We still have to pay for the rest of our stuff.”

Customer: “I want to see a manager.”

(I page my supervisor, who comes downstairs. The customer explains what happened and my supervisor looks thoroughly confused.)

Supervisor: “Did you apply the coupons?”

Me: “Yeah, and I explained what I did, but she still doesn’t understand why I have to scan the items, or why she still has to pay.”

(As my supervisor and I are talking, I see the husband of the customer explain yet again that I’m not wrong, and how they still need to pay for the rest of their groceries. From the tone of his voice, it seems as if this is not the first time he’s had to do this. Finally, she either gives up or sees sense.)

Customer: “Okay. How much was it again?”

(I repeat the total, she pays, and the two of them leave, discussing how the coupon system works.)

Supervisor: “What the f*** was all that about?”

Me: “I don’t even know.”

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