Doesn’t Get How Talking Works
Me: *answering a phone* “How can I direct your call?”
Customer: “Get me [Department].”
Me: “All of [Department] is tied up on the phones right now; can I have them call you back?”
Customer: “I need [Department].”
Me: “As I said, they’re all on other lines.”
Customer: “…”
Me: “Would you like to leave your name and number?”
Customer: “No one’s free?”
Me: “No, I’m afraid not.”
Customer: “How many people you got there?”
Me: “There are three people, and they are all on other lines.”
Customer: “Ain’t none of them can come to the phone?”
Me: “No, sir.”
Customer: “Oh.” *long pause* “Have them call me.”
Me: “Sure, what was your name—”
(The customer hung up.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
