Doesn’t Get How Taking Messages Works

, , , | Right | March 5, 2019

(I work at a physician’s specialty office as a new patient scheduler and I am reaching out to a patient to schedule their appointment. Unfortunately, the information the referring office sent me contained an incorrect cell phone number. This is the conversation I have with said caller:)

Me: “Hello. May I please speak to [Patient]?”

Caller: “No, you have the wrong number, but can I take a message?”

Me: “You can’t take a message if this is the wrong number.”

Caller: “Oh.”

(It was a much-needed laugh after a very long and stressful day.)

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