Driving Towards The Inevitable
(My coworker always comes in to work looking extremely fatigued. I admit, I’m not very peppy either, but my coworker is our shuttle driver, and drives customers in a three ton van all day long. I’m concerned about it, but when I bring it up, I’m laughed at. One day, I see my tired coworker drive off with a bunch of passengers including children, and a few moments later, I get a phone call.)
Me: “Hello, this is [Office]. [My Name] speaking. How may I—”
Coworker: *sounding more alert* “[My Name], give me the manager quick! I’ve totaled the shuttle van!”
Me: “What?! Okay.”
(I get the manager.)
Manager: “Who is it?”
Me: “[Coworker].”
(The manager took the phone, looking very bemused, then shocked, then outraged. Turned out some of the customers were seriously injured, and the van had to be fixed in a garage for a week. Customers weren’t too pleased, and some sued, but my manager didn’t fire him, saying it would be too much bother to look for a new driver.)
Question of the Week
Have you ever served a bad customer who got what they deserved?