Does Not Register Need To Not Register

, , , , | Right | May 30, 2018

(I work at a CD and DVD store that regularly tracks down hard-to-find titles for customers. On this particular occasion, a man asks us to get in an older film. As I’m putting through the order for him, the following conversation takes place:)

Me: “Have you done an order with us before?”

Customer: “No.”

Me: “All right, I just need a few details from you, then, for this order.”

Customer: “I don’t want to register.”

Me: “I’m sorry?”

Customer: “I don’t want to register. I just want my order.”

Me: “I’m sorry, sir; I just need your first and surname and a phone number for the order.”

Customer: “Yes, but I don’t want to register.”

Me: “I’m not registering you for anything; I promise.”

Customer: “Just order the movie for me and I’ll come and get it.”

Me: “Of course, sir, but as I said, I need your details for the order.”

Customer: “I’m not giving you those. I don’t want to register.”

Me: “I understand, but I’m not signing you up for anything. I just need these details so I know who the order is for.”

Customer: “Oh!” *gives name*

Me: “Okay, and a contact number?”

Customer: “You’re not listening! I. Don’t. Want. To. Register!”

Me: “Once again, sir, I’m not registering you for anything. I need a phone number so we can call you when your DVD comes into the store.”

Customer: “Oh!” *gives phone number*

(I finish up the order and give the man his receipt and tell him again how long he’s likely to be waiting for his order. Just as he’s about to go, though, he notices a stack of plastic cards on the desk.)

Customer: “What’s this for?”

Me: “Cards our loyalty program, sir. It’s a points reward system.”

Customer: “Can I get one of these, then?”

Me: *stunned* “You… want to register?”

Customer: “Yeah, I don’t have one of these yet. Do you need my details?”

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