Does Nobody Read The Freakin’ Memos?!
I work in IT support for a company with about 200 employees. We’ve recently instituted a ticketing system for helpdesk requests, and management has made it clear that EVERYONE is to use this instead of dropping by the IT department and asking for help. Some habits are hard to break, though.
I’m on the phone helping a remote employee when [Coworker] shows up at my office door.
Coworker: “Hey, are you busy? I need help with my email.”
Me: “Sorry, I’m helping someone else right now. Just open a ticket, and if I’m not available, someone else will help you.”
Coworker: *Looking frustrated* “Well, I wish there was some way to know if you’re on the phone already!”
You walked all the way across the building when you could have picked up the phone and dialed my number?
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
