Doctor Who?
Caller: “I need to make an appointment.”
Me: “Do you have an account with us?”
Caller: *Deep sigh.* “Yes.”
Me: “…Could I have your name and account number?”
Caller: “I just need to make an appointment.”
Me: “I just need a name to put the appointment under.”
Caller: “Doctor Smith.”
Me: “Can I get the account number?”
Caller: “Why?!”
Me: “Because our customer database covers all of the USA and Canada, and there are a lot of Smiths, sir.”
Caller: *Deep sigh.* “It’s [account number].”
Me: “Thank you, Mr. Smi—”
Caller: “—Doctor! Doctor Smith!”
Me: “Thank you, Doctor Smith. When would you like an appointment?”
Caller: “Tomorrow afternoon.”
We get his appointment set up.
Caller: *Deep sigh.* “That took forever. You should just be able to set appointments without all that stuff at the beginning. You need to hire Elon Musk to make your place more efficient!”
Me: “As a doctor, how often does your office staff make appointments to see you with absolutely no information?”
Caller: *Click.*
