Doctor, We’ve Got A Serious Case Of Self Loathing
Tech Support | Right
| March 12, 2012
(This occurs at the end of a tech support call. I’ve taken the customer through troubleshooting steps that worked, resulting in the customer being back online. He’s followed instructions better than a lot of people I talk to.)
Customer: *dejectedly* “Thanks for helping me. I’m just so stupid.”
Me: “No, no, you did great! You got it working!”
Customer: *incredibly sadly* “Yeah, but you had to tell me everything!”
Me: *trying hard to cheer him up* “Well, this is my job; I was trained for this. I’m sure you know things about your job that I wouldn’t know!”
Customer: “No, I’m stupid at my job, too…”
Question of the Week
Have you ever met a customer who thought the world revolved around them?
