Do You Want Pizza Or Not? We’re Confused.

I went to deliver a pizza to someone, and the address was to a registration office. The customer put the order in online, so the address was 100% their doing. I left at 7:00 pm to deliver the pizza, and I arrived at 7:18.

I called to see where to meet this person — direct to voicemail. I shot out a text asking where they lived, and the answer I got was “204”. I asked if that was past the registration office because there are resort houses past the registration office and condos right next to the office outside. To get inside, I needed to pass security. Easy enough, but I had no road name, just “204”. I checked the condos, and they only went up to 203.

I waited until 7:32 before I left. We have to wait a while because our store does not do “Sorry we don’t have a driver available; here’s credit for next time.” They will send us back out to deliver if the customer calls. 

At 7:48, I got a text from my manager telling me the address. I guess the customer called the store to give the address twenty-five minutes later instead of just telling me. I turned around and tried to Google the road, but it wasn’t showing up.

I went into the registration office at 8:05, and they helped me find the road easily enough. I pulled around to their security at 8:11, get through, and arrived at the house at 8:15. I knocked three times and got no answer.

I started to walk away, and I got a call saying that they had cancelled the order. I got in my car, gave the guard at the shack the food, and left.

I finally got back to the store at 8:38.

One hour and forty minutes wasted because someone didn’t reply to my text with their address.