Do You Understand The Coupons Coming Out Of My Mouth?

, , , , , | Working | September 10, 2018

(I have an app to get deals at [Store]. I always read all of the fine print and exclusions, but about half of the time, the register won’t accept the coupon. The cashier will always adjust the price accordingly or get a supervisor who can, so I’m not missing out on any deals, but it’s still an annoyance. Even though I never blame, fuss, or raise my voice, I’m still sometimes treated with attitude. On my most recent visit, the cashier informed me that I could scan the items into my phone to find out if the coupon applies. Now armed with this new information, I scan all of my items with my phone and sure enough, two of them won’t go through. Aiming to find out WHY this keeps happening, I forgo the regular checkout and go straight to customer service.)

Me: “Hi. I have these two products that should be eligible for [App] deals, but they’re not scanning into my phone, so I know they won’t scan into the register. This happens pretty often. It’s very frustrating, so I’d just like to know if there’s something I’m missing, and how I can avoid this issue in the future.”

Customer Service: “I need to see the coupons.”

Me: “Of course. Here, see? This is for [Brand] mac and cheese. Excluding gluten-free.” *hands off the phone, and pick up the product* “And see, this is [Same Brand] mac and cheese, and it’s not gluten free.”

(She hands back my phone and begins ringing up the mac and cheese and applying the discount. At no point did I ask her to do this.)

Me: “And here’s a coupon for [Brand] undergarments, excluding clearance. This is [Same Brand] undergarment, and it’s not on clearance.”

(Again she looks at my phone and starts ringing up my other item at the discounted price.)

Customer Service: “Okay, I gave you the discount.”

Me: “That’s fine for this time, but I’m really interested in why this keeps happening and how to prevent it in the future.”

Customer Service: “Did you have any other items?”

Me: “Yes, just these things.” *as I’m handing her my few other things* “I just try to plan my shopping ahead of time, and I keep running into this issue. I was really hoping to figure out what’s going on with the app and how to prevent this in the future.”

Customer Service: “Cash or credit?”

Me: “Oh, credit.” *as I’m running my card through* “It’s just been very frustrating, you know? Do you know who I could talk to about this issue?”

Customer Service: *handing me my receipt, completely deadpan* “Have a nice day.”

(I stood there, dumbfounded, for a second before wandering off to my car in a daze. I know she doesn’t have any authority over the app and I totally understand it if you don’t know the answer to my question, but could you at least acknowledge that I’m talking? I had to call my husband to make sure my voice was still audible!)

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