Do You Still Hear Voices If It’s Your Own Voice?

, , , , | Right | March 24, 2020

(I take calls for a cell phone provider.)

Customer: “I really need your help. I think I’m in danger.”

Me: “All right, I’ll be glad to help in any way I can.”

Customer: “Someone is hacking into my phone; they’re sending belligerent text messages to my ex-boyfriend without my permission, and they call my family asking for help using my voice!”

Me: “Oh, okay. Let me… Just give me a moment.”

(I look at account notes and see that someone has put in a fraud alert for this, and that has, of course, been cleared, finding no fraud.)

Me: “I see here that we have investigated this, but we’ve found no fraud on the line.”

Customer: “Just tell me, if you’re not finding anything, and the police aren’t finding anything, how is this happening?”

Me: “Look, I’m gonna give it to you straight. There is no real-world way this is happening. I would suggest consulting a doctor.”

Customer: “You think so?”

Me: “I do.”

Customer: “Okay. I’ll do that. Thank you.”

Me: *to my coworker* “I’m getting fired.”

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