Do You Have To Let It Lingerie

, , , , | Right | November 4, 2019

(We have an outage that affects the registers in about a quarter of the store. We quickly make signs pointing customers to the closest working registers and instruct our employees to tell customers the same. I get a lot of complaints about the inconvenience, but this one takes the cake.)

Customer: “Excuse me, are you the manager? I have a complaint!”

Me: “How can I help you?”

Customer: “I wanted to buy shoes, but they said they couldn’t ring me up there. They said I had to go to—” *drops his voice to a barely-audible whisper* “—women’s lingerie.”

Me: “Yes, I’m afraid a number of our registers are out and we have to direct people to the next closest register.”

Customer: “Yes, but why women’s lingerie?*he’s using the same, incredibly soft whisper*

Me: “It’s the closest register to the shoe department.”

Customer: *looking flustered* “But, I can’t be seen buying something in women’s lingerie. What would people think?”

Me: “Well, you’d be buying men’s shoes, and I think all the customers know that there’s an outage…”

Customer: “But they might think I’m buying women’s lingerie!

Me: “Or… you can use any other working register. There’s one in the men’s sportswear section that’s working.”

Customer: “Oh… oh, that will work. Thank you.”

(He walked away. I turned to an employee who had been close enough to hear and whispered, “Women’s lingerie!” and they just started giggling.)

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