Do You Even Google, Bro?
I work at a gym and am currently answering calls.
Me: “Hello, thank you for calling [Gym]. This is [My Name]. How may I help you?”
Caller: “Uh, yeah. Do you know if [Restaurant] near you guys is open?”
Me: “Sorry, sir. I do not.”
Caller: “Oh. Well, could you check for me?”
Me: “Pardon?”
Caller: “Ya. Can you walk over there and see if they are?”
Me: “I’m sorry, sir. I can’t leave the building. I would suggest looking up their number and calling them to find out.”
Caller: “How would I find out their number?”
Me: “They probably have it listed on Google.”
Caller: “Can you do it for me? Call them and then call me back and let me know?”
Me: “Sorry. We are quite busy at the moment, and since this is unrelated to the gym, I won’t be able to assist you.”
He begrudgingly accepted that answer, muttering something along the lines of how I was providing poor customer service. I looked up his number in our system and no memberships popped up, so he wasn’t even a member of the gym!
Question of the Week
Have you ever served a bad customer who got what they deserved?