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Do We Really Want People Like This Intoxicated?

, , , , , | Right | CREDIT: StarLightPipss | January 28, 2022

I work for a bottle shop. Where I live, we have very strict rules on buying alcohol; you MUST have a permit to purchase it, and on top of that, in our store, we are not allowed to accept licenses more than two months out of date. We can be fined and fired and have the business’s liquor license revoked for doing so.

A customer comes in attempting to buy several bottles of wine. She hands me over a license that has expired outside of the okay range.

Me: “I’m sorry, ma’am, but I’ll have to refuse this sale. Our company policy doesn’t allow us to accept licenses that are this expired.”

Customer: “The new license is in the mail! I have the paper right here saying so.”

Me: “I can’t accept that. We have to use in-date photo IDs, and this paper is not that.”

She leaves in a huff without putting anything back. I hope this will be the end of it.

But a few days later, the woman comes back. She comes up to my register with her items and starts accosting me.

Customer: “I can’t believe how you wasted my time the other day! I had to go out of my way to get my new license. [Other Shop] let me use my old one! And your coworker let me use it, too! You’re just not very good at your job.”

She continued to grumble about how bad I was at my job.

The other shop we mentioned isn’t affiliated with us at all. My coworker admitted to the customer that letting her use her old ID was a mistake on his part, and that if he had caught it, he wouldn’t have served her.

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