Do They Understand How The Mail Works?

I get a lot of weird questions working at a school reception, but this one takes the biscuit for me.

Me: “Good morning, [School].”

Caller: “How do I make sure that something goes to the admin office?”

Me: “If you wish to get in touch with our administrators, I can happily provide the central email address.”

Caller: “No! How do I make sure that post goes to the basement office?”

Her tone is getting irate, and I’m worried that something so obvious sounding is going to upset her.

Me: “As long as the post has an addressee on the front, it will be handed to that person.”

Caller: “So, if I address it to [Finance Officer], it will definitely go to her?”

Me: “Yes, ma’am.”

Caller: “How can you be sure?”

Me: “I am the one who sorts the school’s post, ma’am.”

Caller: “So, if it is addressed to [Finance Officer], you will give it to her yourself?”

Me: “Yes.”

Caller: “It will be sent special delivery for tomorrow; make sure you hand it to her!” *Click*

It arrived two days after the call came in.