Do Not (Pet) Pass(port) Go
I’m a veterinary surgeon. This was a few years ago when Pet Passports were first introduced in the UK. At the time, to get a Pet Passport, the dog or cat needed to have a rabies vaccination, then wait some time, then have a blood test to see if the rabies vaccine worked, and then they were okay to travel. I think it was a minimum of three weeks to be able to use it.
I had a client come in with a dog.
Client: “I need a passport for [Dog].”
Me: “Okay, we can start with a rabies vaccination today.”
I explained the process.
Client: “No, that’s not good enough. We’re travelling in two days!”
Me: “I’m sorry, but it’s illegal for me to stamp and sign a passport that will let you take [Dog] in two days.”
Client: “Well, vets in [Major City] did it for me.”
Me: “Sorry, I’m not prepared to break the law for you.”
Client: “Can you give me some sedatives so I can smuggle the dog across the border?”
Yes, he really did say this. I responded after an incredulous pause.
Me: “No!”
At this point, I started ushering him out of the door, completely done with this consultation. The client got halfway out of the door and then turned to me.
Client: “Wait! My dog’s afraid of thunder! Can I have some sedatives for that?”
Me: “How stupid do you think I am?! Get out!”
No, they didn’t pay for their consultation. Yes, I tried to report them.
Question of the Week
Have you ever served a bad customer who got what they deserved?