Do Not Pass Without Password

, , , , | Right | November 29, 2019

(I work for a call center that does tech support for the devices the company makes and I help with the printer calls. Sometimes customers wish to register their products.)

Me: “Thanks for calling [Company]. This is [My Name] speaking; how may I help you?”

Customer: “Yes, I’m trying to register my printer and I’m having trouble. I type in my username and password and it says it’s invalid.”

Me: “Have you ever registered a [Company] product before?”

Customer: “No, this is my first time… I just bought this. I want to know why it says my information is invalid. It doesn’t even recognize my email when I try to recover my password.”

Me: “I’m sorry, but you would have had to register a product with us before for that to work. You want to click on the left there, where it mentions new registrations or says, ‘register now.’”

Customer: “I don’t have time for that. I just want your stupid page to accept my username and password. Can’t you help me do that?”

Me: “You can’t recover something that doesn’t exist.”

Customer: “You just don’t want to help me; get me in touch with someone who wants to do their job.”

Me: “No one here can help you with that. You need to create a new account if you wish to register your product since one did not exist before.”

Customer: “I’m through with you not helping me. I’m going to call back and get someone who knows their job.”

Me: “You can certainly do that. Is there anything else I can do to help you?”

Customer: “No.”

Me: “Then thanks for choosing [Company]; have a good day.”

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