Do Not Make Light Of His Favorite Spot

Customer: “Excuse me, but the lights in auditorium five are still on and the movie has already started. It’s very distracting.”

Me: “Odd… I’ll go check.”

I go into the auditorium and come back.

Me: “Sir, the lights appear to be off.”

Customer: “No, they’re not! There’s this light in the back that won’t cut off.”

It’s at that point that I realize what he’s talking about.

Me: “Sir, that’s the exit light. That’s supposed to stay on so people can find their way out.”

Customer: “Well, can’t you turn it off?”

Me: “For safety reasons, no, we can’t. If you don’t like it, I may recommend that you sit somewhere else.”

Customer: “This is ridiculous! I want to speak to your manager!”

I went and got the manager, and the two got into an argument over the lights. The manager later told me that the same guy has come in before frequently complaining about the AC being too cold, and yet he always sits underneath the air vent.