Do Not Act Honorably

, , , , , | Right | April 30, 2015

Customer: “Where is my order?”

Me: “It looks like we had an issue billing your purchase due to a ‘do not honor’ message from your card. We were successful in billing it recently.”

Customer: “EXCUSES! I demand some sort of free gift or something for having to wait. My teenagers come up with better excuses; do you want me to list some?”

Me: “I am really sorry for any confusion. We could not bill this order because your card would not let us. We would recommend reaching out to them for more information as to why they would not allow this charge to go through.”

Customer: “YOU GUYS ALWAYS TRY TO BLAME THIS ON SOMEONE ELSE WHEN IT’S YOUR FAULT. I AM NOT POOR! THERE WAS MONEY ON THE CARD!”

Me: “I am really sorry for this persisting confusion; a ‘do not honor’ message has nothing to do with the funds on the card. It is simply the card company putting a temporary hold on any purchases made on that card. For your security, they do not provide us with any information as to why.”

Customer: “Well, then, I really need something free because you guys are making me wait to get my order!”


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