Do No Pharm

, , , | Right | December 30, 2020

I’m passing through the healthcare section of the store near the pharmacy when a customer flags me over. She’s looking at the pain relievers. The nature of my job means I can find just about any product in the store, but I don’t really know anything that requires more intimate knowledge of a product outside of my own opinions. That’s something for the department heads to answer, or the pharmacist, in this case.

Customer: “Where are your ointment creams?”

Me: “Oh, they’re in the next aisle over with the first aid stuff.”

I take her to them.

Customer: “Here they are.”

Customer: “Oh, there’s a lot. Which one is best?”

I glance over at the pharmacy, but the pharmacist is on the phone, so I decide to try and help the customer.

Me: “Uh… I guess it depends what you want it for? Like, I think this one is more an anti-itch one.”

Customer: “Hmm… What about this one? What is it for?”

I pick it up and read the label.

Me: “Uh…”

Customer: *Grabs a different one* “What about this one? Is this for infections?”

Me: “I’ve never heard of that brand before, so I couldn’t say.”

I grab what I think is the most basic one and start to read the label. It’s a popular brand, one I’ve used before, so I know it works. The label clearly says, “Helps prevent infections.”

Customer: “Is that one a good one?”

Me: *Hands it to her* “Yeah, it’s for basic first aid. It helps prevent infections and stuff.”

Customer: “Are you the pharmacist?”

Me: “No.”

Customer: “So you don’t know anything?”

Me: “Uh…”

Customer: “I’m late and you wasted my time. Where is the pharmacist?”

Me: “Over there.”

The customer stormed off to the pharmacy counter. The pharmacist was still on the phone and couldn’t attend to the customer right away. The customer started yelling that she needed to check out. I decided not to tell her that she could go to a regular register and be out sooner, especially since I think she wanted to double-check that what I found was actually a good product. When she passed me on her way out with the product I gave her, she glared at me.

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