Do As I Say, Not As I Say
(I’m ringing up a customer and her child.)
Me: “Hi, how are you today?”
Customer: *doesn’t answer*
Customer’s Child: “HELLO!”
Me: “Hi!”
Customer’s Child: HELLO!”
Me: “Hi!”
(I do this a few more times with the child while I finish ringing up the items. I turn to the customer again, thinking she didn’t hear me the first time.)
Me: “How are you today, ma’am? Your total is $[total].”
Customer: *messes in her bag and ignores me*
Me: “Ma’am? Your total is $[total].”
Customer: “You know why I’m not answering you? Because you were too busy talking to speak to my child!”
Me: “I did respond to her… several times, in fact.”
Customer: “You did not!”
Me: “I assure you I did. I looked right at her, and she was looking at me.”
Customer: “Well, she must not have heard you, or she wouldn’t have repeated herself so many times. Next time stop chatting and do your job!”
This story is part of our Weird Checkout Encounters roundup!
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Question of the Week
Have you ever served a bad customer who got what they deserved?
