Do As I Say, Not As I Say

, , , | Right | October 12, 2009

(I’m ringing up a customer and her child.)

Me: “Hi, how are you today?”

Customer: *doesn’t answer*

Customer’s Child: “HELLO!”

Me: “Hi!”

Customer’s Child: HELLO!”

Me: “Hi!”

(I do this a few more times with the child while I finish ringing up the items. I turn to the customer again, thinking she didn’t hear me the first time.)

Me: “How are you today, ma’am? Your total is $[total].”

Customer: *messes in her bag and ignores me*

Me: “Ma’am? Your total is $[total].”

Customer: “You know why I’m not answering you? Because you were too busy talking to speak to my child!”

Me: “I did respond to her… several times, in fact.”

Customer: “You did not!”

Me: “I assure you I did. I looked right at her, and she was looking at me.”

Customer: “Well, she must not have heard you or she wouldn’t have repeated herself so many times. Next time stop chatting and do your job!”

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