Divas Balk But Money Talks

, , , | Right | September 17, 2009

(A woman walks in with three young girls.)

Me: “Hi, welcome to [Nail Salon]. How can I help you?”

Customer: “Yes, we had an appointment for four mani-pedis.”

Me: “Okay, can I get your name? And how old are these three?”

Customer: “Why do you need to know how old they are?”

Me: “If they’re under 12, they get Princess mani-pedis which are ten dollars less.”

Customer: “No. I want them to have real mani-pedis.”

(I try to explain twice more that there is no difference besides the price. She starts to yell, causing a scene and bothering other customers.)

Customer: “You’re trying to give them bad service! I want them to have good nails!”

Me: “I understand, and they will. Princess treatments are only less because their nails are smaller so they don’t take as–”

Customer: “I want them to have REAL mani-pedis! You’re trying to give them half-a**ed service!”

Me: “Ma’am, the only difference is the price. Do you want to pay $156 or $129?”

Customer: “Well… in that case, yes. They’re all under 12.”

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