Distraction In Action
(After a recent switch from full-time to part-time, I have been downsized from a private office to a cubicle that faces the main lobby. I’ve had the same conversation several times a day since the move.)
Client: “Hey, you moved!”
Me: “Yep, I did. Smaller job, smaller space.”
Client: “Oh, that’s too bad. I bet you get a lot more distracted out here.”
Me: “Not really; I’m good at focusing on my work.”
Client: “Oh, but don’t all the people walking by distract you?”
Me: “Only when they ask me if I get distracted a lot.”
Question of the Week
Have you ever served a bad customer who got what they deserved?