Dispense With The Pedantries

, , , | Right | July 20, 2012

Me: “Hello, can I help you?”

Customer: “Yes, I was in here yesterday and picked up a liquid allergy medication for my dog.”

Me: “Okay, what seems to be the problem?”

Customer: “You didn’t give me the right syringe to give it to them.”

(The customer places a bottle of medication and a plastic 3CC syringe on the counter. I pick up the syringe and the bottle, which instructs the owner to give 5CCs orally, three times per day. I test the syringe to make sure that it’s working properly.)

Me: “I’m sorry, miss, but what problem do you seem to be having with this?”

Customer: “Can’t you see that the instructions say to give 5CCs per day?!”

Me: “I can see that.”

Customer: “Then why did you only give me a 3CC dispenser?”

Me: “Well, we don’t have any 5CC syringes. You’re supposed to fill the syringe up to the 3CC mark, dispense it, and then give another 2CCs.”

Customer: “But that’s not 5CCs.”

Me: “Excuse me?”

Customer: “That just isn’t going to work! 3CCs plus 2CCs isn’t 5CCs!”

(I decide not to argue with her, so I go back into the back and grab another 3CC syringe.)

Me: “I’m sorry about the mix-up. The doctor is very sorry. He says to give the dog the first syringe clear full. Then, fill this new syringe up to the 2CC mark and dispense that orally.”

Customer: “Well, why couldn’t you have done that in the first place?!”


This story is part of our Take Your Dog To The Vet roundup!

Read the next Take Your Dog To The Vet roundup story!

Read the Take Your Dog To The Vet roundup!

1 Thumbs
1,817