Discussing Green Cards Until You’re Red In The Face
(I work in a drug store as a photo tech. Part of my job is taking passport photos. I take the photo then run it through a software program to ensure it meets standards for a passport photo. I have no leeway on the size of the photo. I cannot make it smaller or larger.)
Customer: “I need a Green Card photo.”
Me: “I can’t do Green Card photos.”
Customer: “But I need a Green Card photo.”
(He speaks pretty decent English, and his accompanying wife speaks flawless English.)
Me: “I’m sorry; I’m not even sure where you would go for that. It needs to be taken in a very specific way and I don’t have the software to do a Green Card photo.”
Customer: “Just take the photo!”
Me: “I can take a passport photo for you, but it won’t be the right size.”
Customer: “Take the photo!”
Me: “I’ll take a passport photo for you, but it won’t be what you need.”
(The customer speaks to his wife in their native language.)
Customer’s Wife: “Shut up, she knows what she’s doing.”
Me: “I actually don’t, because we don’t do Green Card photos and I assure you, this is not going to be what you need. This photo will be too large to use.”
Customer’s Wife: “You’ll do fine, dear.”
(I take the photo, explain to them again it will not be what they need. At their insistence, I process the photo and tell them as it develops it will not be what they need. I hand the finished product over.)
Customer: “It’s not the right size!”
Me:” I know. I do not have the capability to do a proper Green Card photo. This is the smallest photo I can make for you.”
Customer: “It’s too big!” *brandishes credit card at me, mistaking it for Green Card* “This size, this size!”
(I decide to make one last attempt at explaining this before I call my manager, who I love but I know is having a bad day.)
Me: “I do not have Green Card specification software. The only identification photos I can take accurately are passport photos. My computer is not capable of making a Green Card photo.”
Customer: *pauses* “Well, why the h*** didn’t you just tell me that?!”
Me: “I did, love. Five separate times. Have a great day, folks!”
Question of the Week
Have you ever served a bad customer who got what they deserved?