Discrimination Is Not On The Menu

, , , , | Right | August 17, 2018

(I work at a fast food place that also has sit-down service. It is a cheap chain place, but somehow I manage to attract a few regulars. A group of eight people — not regulars — come in and sit down. They’re my only table so I get their drinks fairly quickly.)

Me: “Okay, are you all ready to order?”

(The customers are looking at their phones and ignoring me, except for one person.)

Customer: “Oh, no, I ain’t ready.”

Me: “Okay, I’ll be back in a few minutes.”

(A family of regulars walks in. They always order the same thing — chicken tenders — except for the dad who orders a sandwich. They seat themselves in my section, and I immediately call back the chicken tenders to the kitchen so they can start cooking them. I get their drinks, and take the dad’s order and put it in about a minute later. I go back to the original table.)

Me: “Do any of you have any questions on the menu?”

Customer: “Oh, uh, we might have two more people come; we’re tryin’ to text them now.”

Me: “Okay, just let me know if they’re coming or not, and I’ll take your order.”

(A few minutes pass. I refill both parties’ drinks. The large party still isn’t ready to order; meanwhile, the family’s food is ready and I take it out to them. The large party calls me over.)

Customer: “We need to talk to your manager.”

Me: “Oh, I’m sorry, is there a problem?”

Customer: “Yeah, we were here before they were, and they already have their food! That’s discrimination!”

Me: “Oh, I’m so sorry you feel that way; I know how frustrating that can be. I’ll get my manager right away.”

(My manager was in the office making the drop, while watching everything on the cameras. I tell her what happened, and she comes out.)

Manager: “Hello there, folks, I have been told that you feel that we are not giving you equal service?”

Customer: “Yes! We have been sitting here for fifteen minutes, and other tables who ordered after us have gotten their food!”

Manager: “I’m sorry to hear that. We always try to prepare our food in the order the requests are received, but sometimes smaller or easier orders come before others. When did [My Name] take your order again?”

Customer: “Oh, no, she hasn’t taken our order yet.”

Manager: “Oh, so, you haven’t been helped? Who got your drinks?”

Customer: “She did, but we weren’t ready to order.”

Manager: “Oh… Are you ready to order now?”

Customer: “No, we are waiting on two more people. We can’t order until they show up. But we were here first, and those other people already have their food!”

Manager: “That is because they put their order in when [My Name] asked for it. If you would like to receive service, you have to give us an order first. We will not make other parties wait on you to receive service.”

Customer: “Well, we feel discriminated against, so you should give us free food right now!”

Manager: “I thought you couldn’t order until the rest of your party showed up?”

(The group got up and left. My regulars, having heard the whole thing, gave me an extra bit in the tip.)

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