Disconnected From Reality
(I am doing troubleshooting over the phone with a woman whose office phone is acting up.)
Me: “So, I’m going to get you to reboot your phone. All you need to do is unplug the cable in the back of the base.”
Customer: “This data cable?”
Me: “Yes, that’s the one, but don’t do it yet or we’ll be disconnect— Hello? Hello?”
Question of the Week
Have you ever served a bad customer who got what they deserved?