Disappointed By A Lack Of Disappointment, Part 2
Me: “Thank you for calling [Tech Support]. How can I help you?”
Customer: “My device won’t charge!”
Me: “Okay, is it plugged in right now?”
Customer: “No, but it doesn’t charge!”
Me: “Okay, ma’am, just to cover all the bases, can you plug it back in for me?”
Customer: “Okay, but it won’t charge!” *pause* “God d*** it! It’s charging!”
Me: “Well, it sounds like it was a one-time glitch, but if it gives you any more problems, please call us right away so we can get it fixed for you, okay?”
Customer: “I’m not going to call you back! You’re just going to make it work again!”
This story is part of the Customer Complaints That Resolve Themselves roundup!
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
