Directions, Compliance Not Included

(I work at a hotel. We often get calls asking for directions.)

Me: “Thank you for calling [Hotel]. This is [My Name], how can I help you?”

Man: “Yeah, I’m in downtown, just leaving [Restaurant]. How do I get there? I need to check in.”

(I start giving him directions. After a while, he should be on a certain road and very close by.)

Me: “Okay, sir, so you should be right down the road. If you just keep going straight–”

Man: “You’re not here. There’s nothing here.”

Me: “Okay, what businesses do you see?”

Man: “None, it’s all houses.”

Me: “There shouldn’t be any houses. Did you turn left at the last corner?”

Man: “No, I didn’t do any of your turns.”

Me: “Um, you didn’t turn where I said to? What did you do?”

Man: “You didn’t sound like you knew what you’re talking about, so when you told me to turn one way, I turned another. Now I’m around a bunch of houses!”

Me: “Can you tell me what road you’re on? Or if there are any businesses at all?”

Man: “There are no street signs or businesses!”

Me: “Sir, we have street signs on all roads. If you just go to a corner and tell me–”

Man: “There are no street signs at all. Now just get me back!”

Me: “Sir, I have no idea where you are and if you can’t give me an idea, I can’t get you back here.”

Man: “There are no street signs. How do I get back?!”

Me: “I’m sorry, sir. I have no idea.”

(That was a few hours before my shift ended. I never saw him and still sometimes wonder if he made it in since I didn’t know his name to check.)