Directions Are Aimless

, , , | Right | February 5, 2019

Me: “Thank you for calling [Pet Store]. How can I help you out today?”

Customer: “Yes, I need directions to your store.”

Me: “Well, I can try to help you, but I am not that familiar with any other town besides my own. Where do you live?”

Customer: “[Small town about five minutes away].”

Me: “Unfortunately, I don’t know that town well enough to give you directions. I can tell you that we are on [Busy Street] and [Small Highway]. If you get to one of those streets and go south, you will be here in about five to ten minutes, depending on traffic.”

Customer: *angrily* “NO! I NEED SPECIFIC DIRECTIONS! I DO NOT KNOW HOW TO GET THERE! YOU MUST TELL ME HOW TO GET THERE!”

Me: “Sir, as I said, I am sorry, but I am not familiar with your area so I cannot give you specific directions.”

Customer: “THAT IS RIDICULOUS! I NEED DIRECTIONS! YOU SHOULD KNOW HOW TO GET TO YOUR STORE! TELL ME HOW TO GET THERE!”

Me: “Can I put you on a brief hold and ask around and see if anyone that works here knows your area? Then mayb—“

Customer: “NO! I DO NOT WANT TO BE ON HOLD! JUST TELL ME HOW TO GET THERE NOW!”

Me: “Have you tried Google Maps? That will give you specific directions on how—“

Customer: “I DO NOT WANT TO USE MAPS! I WANT YOU TO TELL ME HOW TO GET THERE! WHY WON’T YOU JUST TELL ME HOW THE F*** TO F****** GET THERE?!”

Me: “Okay, sir, hold on!”

(I pull up Google Maps on my cell phone and type in the address he gave me. I literally read off the directions straight from the page.)

Customer: *happy now* “Now, was that so hard?”

Me: “Can I answer any more questions for you, sir?”

Customer: “Yes. Do you carry [Popular Dog Food]?”

Me: “No, we do not.”

Customer: “WELL, F***! FORGET IT!” *hangs up*

Me: *to coworker* “I’m going on lunch and never coming back.”

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