Directionless, Brainless, Hopeless
I am frantically stocking on a busy Sunday. A customer walks up to me.
Customer: “How do I get to the airport?”
I moved to the area less than a month ago, so I’m really not too sure. I look it up on my phone and show her.
Customer: “No! Show me a way where I can avoid the tolls!”
The toll she’s referring to is $1, and to go a different way would be possible but takes twice as long.
Me: “Ma’am, do you have a smartphone?”
She is literally holding hers. I show her how to look it up using my phone and how to switch to the “Avoid Tolls” option. She never looks at the phone in her hand the whole time.
Customer: “Just tell me the directions!”
Me: “I just moved here, so I honestly don’t know. Sorry!”
Customer: “Just tell me the directions and avoid the tolls! It’s just directions!”
Me: “I could say them out loud from the phone, but it’s a lot of directions, and—”
Customer: “Just tell me the directions!”
Me: “Ma’am, I can explain it to you, but I can’t understand it for you.”
She stomped away, throwing up her hands — yes, one of the hands still containing the smartphone — and shaking her head. I went back to stocking. I don’t know how to help someone like that!
