Direction Dissection
Guest: “I need directions.”
Me: “Okay. To where?”
Guest: “To [Address].”
(The address she was giving me was on the very same street our hotel is on, and I knew the place well.)
Me: “Oh, I know where that is. You just make a left from the hotel, and—”
Guest: *very seriously* “Don’t tell me what to do! I’m not your slave!”
Me: “Um… I never said you were.”
Guest: “Then don’t tell me what to DO, then!”
Me: “Um…okay.”
(Silently, I use directions from the Internet, print it up, and hand it over.)
Me: “Here you go.”
Guest: “Thanks!”
(I saw her a few minutes later, complaining to someone on her phone about ‘a piece of paper that’s telling her what to do.’)
Question of the Week
Have you ever served a bad customer who got what they deserved?