Direction Deflection

(This takes place over the phone:)

Customer: “Hi, can you tell me which side of the street your store is on?”

Me: “Absolutely, we’re on the west side.”

Customer: “Is that on the left or the right?”

Me: “That depends on which direction you’re coming from. Are you coming from the North end or the South end?”

Customer: “I don’t know!”

Me: “Well, will you come through [major Southern intersection] or [major Northern intersection]?”

Customer: “How the h*** am I supposed to know? Look, is it on the left or the right? What is so hard about this?”

Me: “If it helps, we’re in the same plaza as [Chain Restaurant], and across the street from [Chain Store].”

Customer: “No, that does NOT help! I’m new to the area!”

Me: “Do you have a GPS? I could give you the address to plug in.”

Customer: “I don’t need a GPS! I have a great sense of direction!”