Directing Them Away From Us
I work for a moving company. A customer comes in at the last minute with no reservation.
Customer: “I need you to move my boxes. I need it done today.”
Me: “Sorry, sir, we’re fully booked for the next week. Our next availability is—”
Customer: “Well, then, if you don’t value my service, I’ll just go to [Competitor].”
Me: “Great! They are two blocks south of here, on [Street]. Can’t miss ‘em!”
The customer stands there frazzled for a moment, not expecting his bluff to be called.
Me: “Need directions?”
This story is part of our Best Of May 2021 roundup! This is the last story in this roundup, but if you’d like to read more of our favorite stories, you can always check out April’s roundup next!
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Question of the Week
What is the absolute most stupid thing you’ve heard a customer say?
