Dire Education
(A student calls in to the tech support line for our college’s online student records system.)
Student: “Yeah, I forgot my password, and the system is not accepting the information to set a new one.”
Me: “Okay, let me see if I can try it. Can I have your name, DOB, and SSN?”
Student: *gives me the info*
Me: “Hmm, it doesn’t appear to work for me either.”
(I look in our database for anything remotely close with his info, but nothing turns up.)
Me: “Sir, it looks as though you are not in our system. Did you even apply to our college?”
Student: “Yes! What kind of stupid question is that? I applied to [another university] over six months ago.”
Me: “Sir, what city and state do you take classes at?”
Student: “Omaha, Nebraska.”
Me: “Yeah, our college is located in Missouri. I think you have the wrong college.”
Student: “No, I think YOU have the wrong student!”
Me: “You called us, remember?”
Student: *click*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.