Dire Directions, Part 3
I am serving a customer. Another customer comes over to me to ask me something so I can’t leave my spot.
Customer: “Where is [item]?”
Me: “It’s right there!”
I point to it; it is literally twelve inches from his face at eye level.
Customer: “Where?”
Me: “Directly in front of your vision.”
He bends down.
Me: “No, stand up face the wall, and reach forward with your graspers, it’s right there in front of you.”
He walks to the left and looks upward.
Me: “No, back to the right, middle of the shelf, there’s two feet of the stuff right there.”
He goes more left.
Me: “Your other right.”
He goes right, past the products he wants into another section entirely.
Me: “Okay, stop, take a few steps to the left.”
He turns and walks fast.
Me: “STOP, face the wall.”
He looks up.
Me: “Look forward.”
He looks down.
Me: “Look up.”
He looks forward.
Me: “Reach out.”
He gasps and grabs the product.
Customer: “You should have just grabbed it for me.”
Me: “I can’t leave the counter when I’m serving a customer.”
This is technically not store policy. I kept it going that long out of morbid curiosity to see if he would finally see the product that was right in front of him. May have been drunk or something, but he seemed totally sober.
Related:
Dire Directions, Part 2
Dire Directions
