Dingbats In The Drive-Thru
(I work in the drive-thru area of a well-known fast food store. I’m taking an order out to a customer who, instead of parking in the designated bays, has parked in the main car park. The car he is parked next to just happens to be mine.)
Me: “One burger meal?”
(The customer throws open his door with great speed, slamming it into my car and leaving a noticeable dent. In shock, I drop his paper bag.)
Customer: “What on EARTH do you think you’re doing?!”
Me: “You just hit my car!”
Customer: “Oh, I didn’t realise it was yours.”
(At this point I’m too shocked to do anything other than stand there and try not to cry.)
Customer: “So, are you going to compensate me?”
Me: “What for?”
Customer: “You just dropped my food on the floor. I demand a full refund and maybe some extras.”
Me: “Sir, you just dented my car with extreme force. I don’t particularly feel inclined to do anything other than replace the meal I dropped, to be completely honest.”
Customer: “That is RIDICULOUS! You owe me £5 for that meal!”
Me: “With all due respect, sir, if I may please have your insurance details, we’ll see just how much you owe me!”
Question of the Week
Have you ever served a bad customer who got what they deserved?