, , , , , | Right | May 2, 2018

(I work at a call centre doing technical support for a rather popular brand of smartphones.)

Me: “Welcome to [Company]. My name is [My Name]. How can I help you?”

Customer: “Hello, I’m unable to make calls with my new phone.”

(As soon as he says this, I start going over things that can go wrong with a new phone to cause this problem, but I still start with basic troubleshooting.)

Me: “Okay, I’m sorry to hear that. Have you checked to see so that the SIM-card is inserted the correct way?”

(This is a problem that is more common than I want to believe)

Customer: “Oh, no, my provider hasn’t sent that out to me yet.”

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