Digital Video Dumdums
(I used to work for a relatively popular video rental chain prior to it going out of business. I am pulling up my own account to see if I am about to have an overdue rental of my own. A customer in her late-40s or early-50s has been browsing the rentals.)
Customer: *approaches my coworker with a sealed new movie* “Hi, I’d like to buy this.”
Coworker: “Yes, ma’am, no problem. Just to let you know, we do have extremely high-quality used versions of this exact movie, and for what you’re paying for it new, you could get three used movies.”
Customer: “Oh, no, I don’t buy used movies.”
Coworker: “That’s understandable. Sometimes the quality of the DVD isn’t what you’d hoped, scratches, yadda ya.”
Customer: “Oh, no, not that. I just don’t want my DVD player to get a virus.”
(At this point, I stop what I’m doing, because I cannot possibly have heard that. I turn my head just a bit to look at her. Customer has the most serious expression I’ve ever seen, and my coworker is currently trying to see if she’s being legitimate.)
Coworker: “DVD… viruses?”
Customer: “Yes, like computer viruses. You don’t know what sort of nastiness people let get into their DVD player, and I don’t want mine getting corrupted by anything!”
(At this point, I have to turn away from the register I’m on, because I’m about to start chuckling, and I would prefer not to be rude. I busy myself with the rental drop box while my coworker continues the struggle.)
Coworker: “…absolutely, ma’am. Those DVD viruses can be an absolute hassle, and you’re doing well to keep yourself protected.”
(He finishes ringing her up as I finally get myself in check.)
Coworker: “You have a wonderful day, ma’am.”
Customer: “You too, young man!”
(She leaves. We just look at each other.)
Me: “If I hadn’t been here, I’d never believe this.”
Question of the Week
What is the absolute most stupid thing you’ve heard a customer say?