Digging Yourself Into A Hole
(Since no one can see me when I’m taking orders in drive-thru, I like to joke around with customers who seem up to it. This almost gets me in trouble after one old man’s complicated order.)
Me: “So that’s [repeats complicated order]? Anything else?”
Customer: “Yeah, can you tell me what time [Coffee Chain’s namesake, a famous dead hockey player] gets in?”
Me: “Well, I’ll have to go dig him up for you.”
(All my coworkers with headsets whip around to stare at me in shock.)
Customer: *long, tense pause* “Huh. That’s a first.” *pulls up*
(Everyone cracks up, and I’m slightly afraid that I’ll get in trouble for such a morbid response. The customer gets to the window and I peek over shyly over the cashier’s shoulder. He and his wife are just about crying with laughter.)
Customer: “I ask that question at all the [Coffee Shop]s, you know, and no one has ever had such a quick, intelligent comeback. That made my day!”
(He left a dollar for a tip. Sometimes having a smart mouth pays off!)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.