A Different Brand Of Bad Customer
(It’s my last day at a large grocery store chain where my main job is changing prices and making sure they are right in the system. My coworker is asking me a few questions about a price that corporate put into our system. A customer approaches.)
Me: “How can I help you today?”
Customer: “That’s what I want to know! I’ve been standing here waiting! I want frozen pot pies, and they can’t be [Brand #1]; I hate [Brand #1]!”
Me: “Okay, well, [Brand #2] is right here and they have many varieties.”
Customer: *becoming more angry* “No, no, no! I hate [Brand #2]!”
Coworker: “Well, there’s [Brand #3]?” *turns to me* “I’ll just ask you about that price later. Okay-thanks-bye!”
(She runs back to her department to leave me with the customer. I grab my handheld computer to check if there are any [Brand #3] in stock.)
Me: “Sorry, sir, but it looks like we are all out of [Brand #3]. I see here we have three cases on order for tomorrow, so if you come back then, we will definitely have some in stock!”
Customer: “But I’m not here tomorrow! I’m here now, so I want them now!”
Me: “Well, sir, I can give you [Brand #1] — our most popular and expensive brand — for the price of [Brand #3], but I can’t get you [Brand #3]. We are all out of it. But we will have three cases tomorrow. Have a great day!”
Customer: “Yeah, thanks for nothing!”
(He walks away yelling, “But I’m here now, and I want it now!” Afterwards, I go up to my coworker and tell her what happened.)
Coworker: “Dude, it’s your last day. You should have just told him to wait a second while you pulled them out of your a**, since he was so intent on having them now! Do people in this world not realize we can’t s*** miracles?!”
Question of the Week
Have you ever served a bad customer who got what they deserved?