A Different Brand Of Bad Customer

, , , , | Right | February 8, 2018

(It’s my last day at a large grocery store chain where my main job is changing prices and making sure they are right in the system. My coworker is asking me a few questions about a price that corporate put into our system. A customer approaches.)

Me: “How can I help you today?”

Customer: “That’s what I want to know! I’ve been standing here waiting! I want frozen pot pies, and they can’t be [Brand #1]; I hate [Brand #1]!”

Me: “Okay, well, [Brand #2] is right here and they have many varieties.”

Customer: *becoming more angry* “No, no, no! I hate [Brand #2]!”

Coworker: “Well, there’s [Brand #3]?” *turns to me* “I’ll just ask you about that price later. Okay-thanks-bye!

(She runs back to her department to leave me with the customer. I grab my handheld computer to check if there are any [Brand #3] in stock.)

Me: “Sorry, sir, but it looks like we are all out of [Brand #3]. I see here we have three cases on order for tomorrow, so if you come back then, we will definitely have some in stock!”

Customer: “But I’m not here tomorrow! I’m here now, so I want them now!”

Me: “Well, sir, I can give you [Brand #1] — our most popular and expensive brand — for the price of [Brand #3], but I can’t get you [Brand #3]. We are all out of it. But we will have three cases tomorrow. Have a great day!”

Customer: “Yeah, thanks for nothing!”

(He walks away yelling, “But I’m here now, and I want it now!” Afterwards, I go up to my coworker and tell her what happened.)

Coworker: “Dude, it’s your last day. You should have just told him to wait a second while you pulled them out of your a**, since he was so intent on having them now! Do people in this world not realize we can’t s*** miracles?!”

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