Didn’t Warm To The Alternative

, , , | Right | May 21, 2020

I am behind the bar at a small local pub. We have been asked to try and sell some of the more unusual spirits we have in stock to get rid of them. A customer comes in and asks for a Pimms. It is winter.

Me: “Sure, but we also have this great winter version of the same drink; would you like to try that instead?”

Customer: “Oh, sure, that looks really interesting. How is it served?”

I haven’t actually ever served this drink before, so I read the suggestion on the back of the bottle to her, which says to serve it warm with apple juice. She agrees, and I make the drink, having to go to the kitchen and figure out how the appliances work to warm the apple juice as our kitchen staff have left for the evening.

Me: “Here you go. Let me know what you think!”

Customer: *Taking a sip* “Ugh, it’s all warm! That’s not what I asked for at all! I just wanted a Pimms; you made me have this weird one! I want my money back.”

Me: “Sorry, ma’am, you said you wanted that one. I’m afraid I don’t have the authority to refund it just because you don’t like it. I can make you another drink if you like, though.”

Customer: “No, I want my money back! You made me get that drink! I never wanted it!”

Eventually, my manager came out and refunded her, and then gave her a normal Pimms on the house. I explained what happened, and luckily, he understood.

Later on, I tried the same drink myself and thought it tasted great.

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