Didn’t See The Smoke Signals, Part 2
(I work in the front end of a pharmacy retailer that recently stopped selling cigarettes in an effort to promote customer health. It’s been almost two years, but exchanges like this still happen regularly.)
Customer: “Hi, I’ll have a carton of [Brand] cigarettes.”
(I look behind me to where the cigarettes used to be stored, where there is now a large sign with a crossed out cigarette and a slogan that reads: “Quitting starts here.”)
Customer: “…You don’t sell cigarettes, do you?”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.