Didn’t Pass The Scamming Test

, , , | Legal | December 16, 2018

(I work at a professional test center, the kind that does expensive medical and financial certification exams and GREs, among others. Our phone system is busted right now, so only one handset rings when someone calls. It has been ringing more than usual today, but I’ve been too busy to pick up until this call.)

Me: “Thank you for calling [Company Branch]. This is [My Name]; how may I help you?”

Caller: *female voice, skeptical* “Hi. You said [Company]; where exactly am I calling?”

Me: *confused* “Um… This is [Company], the testing center? Do you have an exam scheduled for tomorrow? We generally do courtesy reminder calls the day before…”

Caller: “No, I do not, I just got disconnected from a call from this number. He was asking about my child taking the SAT, and hung up when I refused to give him my VISA number. I called the number back, and that’s you.”

Me: “Wait, what? Ma’am, we haven’t called out in about three hours;, you’re sure this was the number?”

Caller: “I’m positive; I just called the number right back.”

Me: “Okay, we don’t give the SAT here. We do have two exams we give to minors, but that’s not one of them, and anyway, we don’t take payment over the phone at this number. That sounds like a scammer spoofed the call with this number.”

Caller: “I thought something was off about that, especially when he started asking about my credit card. I’m glad I checked.”

Me: “Yeah, ma’am, that was definitely a scammer. That was not [Company]. Have a nice evening.”

Caller: “You, too!”

(I fielded three calls from parents who’d been called by the scammer using our number that night before clocking out. This was just the first!)

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