Didn’t Mommy Teach You To Read?
Sometimes I wish I had a built-in recorder to capture interactions — partly for learning from my mistakes but also for saving bizarre responses from others.
I’m hanging up ad tags in an aisle on a Sunday morning, and a customer in her twenties approaches with an older woman.
Customer: “When does the pharmacy open?”
Me: “Nine am on weekends, just like the sign out front says.”
Customer: “Excuse me?!”
Okay, so my response was a little snarky.
Me: “Um… I was letting you know we have signs at the door showing our hours?”
Customer: “Well, obviously, if I had seen the signs, I’d know the answer already!”
She turns to the older woman.
Customer: “Mommy, let’s leave and shop somewhere else. These people don’t want to be bothered.”
I quietly snort, trying not to laugh. Her “mommy” isn’t listening and doesn’t remark anything about her daughter’s indignance. As they leave, the daughter says to me:
Customer: “Thanks for that very helpful comment.”
I did not respond, but I almost smiled back and said, “You’re welcome.”
Question of the Week
Have you ever served a bad customer who got what they deserved?