Did A Real Number On That Order
Call Center | Right
| November 7, 2012
(A customer calls up, saying she checked her account online and saw her order was cancelled.)
Customer: “Why was it cancelled? I never asked it to be cancelled!”
Me: “Well, it looks like when the order was placed, but the CVC was input incorrectly, so we were unable to take payment.”
Customer: “Well, who put it in incorrectly!?”
Me: “Umm, it was actually you who placed it online.”
Customer: “Well, why did no one bother calling me to let me know there was a problem!?”
Me: “When you set the order up online, you didn’t provide us with a contact number.”
Customer: *hangs up*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
