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Dialog Boxes Are Forever

, , , , | Right | August 3, 2009

(I’m at the library checking my email when another patron seated next to me taps me on the shoulder.)

Patron: “Excuse me, I’m trying to get into email, but something pops up, I click ‘No,’ and all I get is a blank page.”

Me: “Have you tried clicking ‘Yes’?”

Patron: “Why would I do that?”

Me: “Well, if it’s asking if you want to continue, you should click ‘Yes.'”

Patron: *tries again* “It just brings up the blank page again!”

Me: “Did you click ‘Yes’ to continue?”

Patron: “No, I clicked ‘No.'”

Me: “Why did you click ‘No’? I told you to click ‘Yes.'”

Patron: *tries again* “Okay, do I click ‘No’?”

Me: “You click on ‘Yes’!”

(Not surprisingly, she clicks on ‘No.’ She does this several times as other library patrons who overhear us begin to laugh.)

Patron: “Okay, so I get this message–”

(This time, I seize her mouse before she can do anything and click ‘Yes.’ Her email pops up.)

Patron: “Oh, it works now! That’s funny. Thank you!”

This story is part of our roundup about customers who are bad listeners!

Read the next story in the bad listening customers roundup!

Read the bad listening customers roundup!

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